Terms Conditions

These General Terms and Conditions apply to all your agreements with Please read them carefully, so that you know what to expect. You may also store or print these terms and conditions for later reference.


These terms and conditions were most recently amended on 29 May 2016.


Article 1. Definitions

1.1 Raff Nederland V.O.F., with registered office in 1182GR Amstelveen, Rembrantweg 503, the Netherlands and registered with the Chamber of Commerce under file number 65645103.

1.2 Customer: the natural person that places an order with

1.3 Agreement: an order, agreement or contract between and the Customer, including General Terms and Conditions (if applicable).

1.4 Website: and all the associated sub-domains.


Article 2. Applicability

2.1 Our General Terms and Conditions apply to all offers, agreements and deliveries by unless expressly agreed otherwise.

2.2 Any terms and conditions of the Customer that deviate from the present General Terms and Conditions will have no binding effect on


Article 3. Prices

3.1 All the prices and information posted on the Website are stated subject to manifest programming and typing errors.

3.2 Delivery costs and administration charges are included in the definitive total price agreed in the order process. This will be clearly communicated to the Customer on the de Website during the order process.


Article 4. Formation of an agreement / right of withdrawal

4.1 The Agreement will not become effective until the Customer has accepted’s offer and has satisfied the associated conditions imposed by

4.2 If the Customer has accepted the offer electronically, will by electronic means confirm receipt of the Customer’s acceptance of its offer. As long as said confirmation has not been issued, the Customer will have the right to dissolve the agreement.

4.3 The Customer will have the right to cancel the purchase within 14 working days from the day it receives the product, free of charge and without stating reasons. Only the direct costs of the return shipment will be at the Customer’s expense. will refund to the Customer any amounts already paid as soon as possible, but not later than 14 days after cancellation of the purchase. Within that same term must have received the returned product.

4.4 The right of withdrawal as referred to in the previous paragraph does not apply in the event the telepurchase concerns items that are perishable, subject to obsolescence or made to measure.


Article 5. Execution of the agreement / delivery

5.1 will send the products to you as soon as possible after it has received payment. 5.2 If it proves impossible to deliver products within the term stated on the Website, will inform the Customer accordingly as soon as possible. In that case, too, the Customer will be entitled to dissolve the agreement.

5.3 If no delivery term has been agreed, will deliver the products within 30 days. If fails to deliver the products within that term, the Customer will be entitled to dissolve the Agreement.

5.4 recommends that the Customer inspect the delivered products and report any defects within a reasonable term, preferably in writing or by email. For further details, see Article 9, Defects.

5.5 As soon as the products are delivered at the designated delivery address, the risk associated with those products will transfer to the Customer.


Article 6. Payment

6.1 Every purchase must be paid for in advance. Goods will not be sent until after the Customer’s payment has been verified.


Article 7. Liability

7.1 In the event of force majeure, will not be held liable to compensate the Customer for any damage incurred.


Article 8. Guarantee

8.1 guarantees that the products and/or services satisfy the requirements set out in the agreement, the specifications indicated in the offer, the reasonable requirements of soundness and/or usability and all such statutory regulations and/or government provisions that exist on the date the agreement becomes effective. If and when agreed, will furthermore guarantee that the product is suitable for any particular use other than its normal use.

8.2 Any guarantee provided by, the manufacturer or the importer will not prejudice the statutory rights and remedies available to the Customer under the Agreement.


Article 9. Defects

9.1 The Customer must report any defect to within two months of its discovery. will respond to any complaint within 30 days.

9.2 If deems the complaint to be founded, the products concerned will be repaired, replaced or refunded following consultation with the Customer. The refund will not exceed the price paid by the Customer for the product concerned.

9.3 The Customer is not permitted to try and repair the product itself.


Article 10. Personal details

10.1 processes its Customers’ personal details in accordance with the Privacy Statement published on the Website.


Article 11. Final provisions

11.1 These terms and conditions have been drawn up in conformity with the European Consumer Rights Directive.

11.2 In so far as these General Terms and Conditions or the requirements of mandatory law do not provide otherwise, any and all disputes that arise in connection with the Agreement will be submitted to the competent court in Amsterdam.

11.3 If and when any provision of these General Terms and Conditions proves to be invalid, this will not affect the validity of the General Terms and Provisions as a whole.

11.4 In these terms and provisions, “written” will be deemed to include email. In that case, the version of the email message that was received or stored by will count as the authentic version, unless the Customer is able to disprove its authenticity.


Article 12. Contact details

If you have any questions, complaints or comments after reading these General Terms and Conditions, please do not hesitate to contact us at


or send your message by post to the following address:


Raff Nederland V.O.F.

stating “”

Rembrantweg 503

1182GR Amstelveen

The Netherlands

Chamber of Commerce: 65645103


©Raff Nederland v.o.f. (2016)



Terms & Conditions